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Owned and operated by Ochi Shop, our team is ready to help with saunas, cold plunges, solar kits, and more.
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Frequently Asked Questions
How long does shipping take?
Handling time is 1 to 3 business days, with transit typically taking 5 to 8 business days. We offer free shipping on most orders within the Continental U.S. (excludes AK/HI).
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number. You can use that number to follow your shipment directly from the carrier's website.
What is your return policy?
We offer 30-day returns on eligible items. If something is not the right fit for your space, please review our Return Policy page for full details on how to start a return.
Can I exchange my product for a different model?
Exchanges are handled on a case-by-case basis. Contact our team with your order number and the item you would like instead, and we will walk you through the process.
What is the difference between a traditional sauna and an infrared sauna?
Traditional saunas heat the air around you using a stove or heater, creating higher ambient temperatures. Infrared saunas use infrared light panels to warm your body more directly at lower air temperatures, which some users find more comfortable for longer sessions.
How much space do I need for a cold plunge or sauna?
Space requirements vary by model. Each product page includes detailed dimensions and clearance recommendations. If you need help measuring your patio, deck, or indoor area, our team is happy to assist.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Free Continental Shipping
Most orders ship free within the Continental U.S., with handling in 1 to 3 business days.
30-Day Returns
Not the right fit for your space? Our 30-Day Returns window gives you time to decide, backed by our return policy.
